Refund & Cancellation Policy

This Refund & Cancellation Policy explains how subscription payments, refunds, and cancellations work for Arthaleads, India's real estate lead management CRM. By subscribing to a paid plan, you agree to the terms below. This policy is designed to be fair, transparent, and compliant with Indian consumer protection norms.

We offer a 7-day money-back guarantee on your first payment for any paid plan. If you are not satisfied for any reason, request a full refund within 7 calendar days of the payment date and we will refund 100% of the amount paid — no questions asked.

Once the 7-day window has passed, payments already made are non-refundable. However, you can cancel your subscription at any time to stop future billing. When you cancel, your plan remains active until the end of the current billing period — you keep full access to all features and your data until then.

• Email us at contact@arthaleads.com from your registered account email.
• Include your organisation name and the date of payment.
• Our team confirms eligibility and processes approved refunds within 5–7 business days.
• Refunds are credited back to the original payment method.

You can cancel anytime by emailing contact@arthaleads.com or messaging us on WhatsApp. There are no cancellation fees and no lock-in contracts. After cancellation:

• Your account stays active until the end of your paid billing cycle.
• You can export all your leads and data (CSV / Excel) before the cycle ends.
• We retain your data for 30 days after cancellation in case you wish to reactivate, then it is permanently deleted.

• Payments older than 7 days (outside the money-back window).
• Custom onboarding, training, or white-label setup services that have already been delivered.
• Add-on services explicitly marked as non-refundable at the time of purchase.

If a renewal payment fails, we will notify you and retry. If payment is not completed, your plan may be downgraded to a limited tier — your data is never deleted for a failed payment. You can downgrade to a lower plan at any time; the change takes effect from the next billing cycle.

We may update this policy from time to time. The "Last updated" date at the top reflects the most recent revision. Material changes will be communicated to active subscribers by email.

For any billing, refund, or cancellation request, reach us at: